If you are having issues with the videos, please visit our video support FAQ page to see the answers to most of the common questions.


All videos should work well if you’re using the latest version of your browser (Chrome, Safari, Firefox, Opera or Internet Explorer) and have adequate bandwidth. If necessary, upgrade your browser here:

The above is usually sufficient to address most problems. For some browsers (list) you may also have to have the latest version of Flash installed.

Some members have reported trouble with videos freezing and loading slowly even in the latest version of Internet Explorer, and that the problem is completely resolved if you instead used the free browser Chrome.

For more tips on the best playback see the page Playback Issues on Vimeo where all our videos are located.

For persistent problems, there is one possible solution:

  1. Install and use the browser Chrome – it seems to work well for all.