For initial signups, we offer the first 30 days as a free trial to give you enough time to evaluate the product before continued use. Within these 30 days, you can cancel your membership at any time and you will not be charged.
Paid Services
When you opt for our enhanced, paid services, known as Premium Services, you agree to the terms of payment and billing outlined here. These services may auto-renew, offering you flexibility with the option to cancel at your convenience.
Payment Terms
Engaging with Premium Services implies your commitment to paying associated fees, with a waiver of the right of withdrawal after the trial period. You grant us authorization to collect fees through automatic debit from your chosen payment method. Billing for Premium Services can be on a monthly or annual basis, with all fees due at the charge date. Unless canceled, Premium Services auto-renew, and all purchases are considered final and non-refundable, barring exceptions at our sole discretion.
Termination, Cancellation or Refunds
Failure to pay fees may result in access termination, though reasonable efforts will be made to notify you and resolve the issue. You can cancel the Premium Services anytime, with the cancellation taking effect at the end of your ongoing billing cycle. Please note that there are no refunds for terminations or cancellations.
Fee Changes
We reserve the right to adjust prices for Premium Services, providing reasonable notice. Should you disagree with the new prices, you have the option to cancel before these changes become effective.
App Store
Apple does not allow Diet Doctor to provide a refund. Please contact Apple and make sure that you have canceled your subscription, read more here.
Google Play
Please contact Google Play for a refund, read more here.
If you did not receive the requested refund from Google play, please contact us through the help center (click on “Help” at the bottom right corner).
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Important information
Please do not forget to send us your full name, and the email address associated with your account when you contact us, so that we can assist you promptly and efficiently.