After a failed payment, the account goes inactive and the subscriber needs to activate it.
Here’s how to activate your membership with your new card:
Please go to your account page https://www.dietdoctor.com/my-account, press Update payment information and follow the instructions.
- If you have a credit card, please make sure your card has online purchases enabled. You don’t have to remove the old card number. Enter the new number manually, (ignore any automatically entered account number), and get your membership going.
- If you have a PayPal subscription, please select PayPal option under "Change payment method" and follow the instructions.